Social media marketing consists of campaigns of multiple online marketing methods. Sometimes it is called web 3.0 marketing technology, which is more about a personal dialogue with offers that are so relevant that users feel special. Web 3.0 is about using all the Web 2.0 data, messages, chatter etc. to make business run smarter (=more personal and relevant). Companies that will achieve this will get to a deeper level of communication with their relations, a domain where you’re found before you’re searched for.

social media marketing diagram

To achieve this another model needs to be created, one that is aimed at long durable social relationships instead of one that is focused on conversion. However conversion or sale will happen simply because people like to do business with people they know, like and trust.

But you have to understand what social media can and can’t do.

Social media can engage your audience, encourage online conversations that are user-generated, increase your web presence, expand brand awareness, generate publicity (both good & bad) and provide SEO benefits.

For most marketers, social media has no ROI  but is great for:

• Brand building
• Relationship management
• Product development
• Reputation management
• Customer interaction
• Customer feedback
• Customer support
• Community building

In some cases, social media can convert – usually if you own the community, and have the power to strategically capture leads. Contact your local social media expert.

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